FAQs

HOW MUCH DOES FEMAILER COST?
Femailer subscriptions are $30 every 3 months ($120/year).

DO I HAVE TO HAVE AN ACCOUNT TO CHECK OUT?
You do not have to have an account to checkout, but all subscription members will want to create an account to unlock all of their membership rewards including exclusive offers, sales, rewards, Femailer TV content and more! Your subscription will be tied to the email address you entered during the subscriptions checkout process, and you can make an account (using that email address) at any time.

WHEN SHOULD I EXPECT TO RECEIVE MY ITEMS?
All Femailers ship on the 15th of the month of the mailing month within the season. For example:

Spring mailers ship March 15th
Summer mailers ship June 15th
Fall mailers ship September 15th
Winter mailers ship December 15th

If you become a member in between shipping seasons and the mailer is NOT yet sold out for the previous season, you may receive the previous season mailer in addition to the next scheduled mailer. If you become a member in between shipping seasons and mailers ARE sold out for the previous season, you will not receive your first mailer until the next mailing month. Please email us at hello@myfemailer.com if you are not sure about when you will receive your first mailer.

WHAT PRODUCTS WILL I GET IN MY FEMAILER?
Each season you will receive a mix of 5-8 deluxe or full-size hair, makeup, skincare, nail, lifestyle or apparel items.
 
WHEN WILL I BE CHARGED FOR MY SUBSCRIPTION?
You will be charged at the time you become a member and on the 1st of the month that mailers are shipped in for each upcoming season. For example:

Spring mailers will be charged on March 1st
Summer mailers will be charged on June 1st
Fall mailers will be charged on September 1st
Winter mailers will be charged on December 1st

Customers will not be able to order their first order if its within 10 days (buffer days) of the 1st of the upcoming mailer month. This means if a customer places an order on February 19th, they will be billed on the 19th (initial order) and again on March 1st (regular billing date), and two orders will be generated. If a customer places an order on February 28th (within the buffer days), they will be billed on the 28th, but will not be billed again until June 1st (the following season).

HOW DO I TRACK MY MAILER OR PRODUCTS?
When your order ships, you will receive a tracking email 

DO YOU OFFER REFUNDS?
Once you have paid for a new subscription or have been billed for a renewing subscription, we are not able to offer a refund. Please see our cancellation policy to learn how to cancel for the upcoming subscription.

DO YOU ACCEPT RETURNS OR EXCHANGES?
We do not accept returns. Exchanges are accepted if items are damaged upon receipt or if items with custom sizes need to be exchanged for a different size. The new item will be shipped once the original item ordered is received. Refund requests will be reviewed if a member is not notified of production delays and passed the 2-3 week mark of the promised delivery date. This does not include delays related to postal services. 

Please review our Shipping & Cancellation Policy for more information. 

HOW DO I CANCEL MY SUBSCRIPTION?
Don’t leave! But if you must, to cancel your subscription, you must have an account on our website. Simply login in here to manage your subscription. 

You must cancel your account by 11:59 PM ET before the 1st of the new billing month to prevent being billed for the next mailer. If you cancel your account after you are billed for the current season's mailer, then you will still receive that season's mailer and it will be your last. If you send an email requesting that your account be canceled, it must be sent by the 25th of the month prior to the billing month to give us the necessary time to process the cancellation.

Members who cancel can resubscribe at any time. Please see more on our cancelation policy here.

WHAT HAPPENS IF MY PAYMENT IS DECLINED?
If your credit card is declined, an optional email will be sent out to the customer and store owner notifying you that your card has been declined, asking you to update your payment information. We will attempt to recharge that credit card every 24 hours 3 times before the order is canceled. If we're unable to continue the billing attempts, your subscription status will show "Failed". 

Once your subscription is in “Failed” status it can no longer be billed for that season's mailer due to unsuccessful payment attempt(s). Once your subscription is in “Failed” status, you will need to reactivate your subscription in order to continue receiving mailers. See more information on how to reactivate your failed or cancelled subscription. Please note that you do not have to create a brand new account with a different email address and we recommend reactivating using your original account to keep maintain your purchase history.

HOW DO I UPDATE MY PAYMENT INFORMATION?
To update your payment information, log in to the "Manage Subscription" area in your account to update their payment information. Once this is complete, their order will generate the following day (within 24 hours).

HOW CAN I UPDATE MY ADDRESS?
To update your address:
1. Log in to your account
2. Scroll down to "Account Details"
3. Select "Mange Subscription"
4. Select "Address & Shipping Information"
5. You're all set!

Address changes must be made before the 1st of the billing month in order to take effect for that month’s shipping. If the address is not updated in time, you mailer will be shipped to the original address on you account. Learn more about 
our Shipping & Cancellation Policy.

CAN I BUY A SUBSCRIPTION AS A GIFT FOR SOMEONE?
Yes! You can prepay for 2, 3 or 4 subscriptions for someone special. You will be charged in advance for the subscription, shipping and tax (if applicable) for the at time you make the purchase. When the gifting term is over, the subscription will expire. If the person wishes to continue receiving the monthly subscription beyond the gifting period, they will need to purchase a new subscription.

I RECEIVED A GIFT SUBSCRIPTION, HOW DO I MANAGE MY ACCOUNT?
All gifted subscriptions can be accessed using the email email address used at check when the subscription was purchased. To access your account, login here.

HOW DOES THE FEMAILER LOYALTY PROGRAM WORK?
You can earn reward stamps for accomplishing milestones on our website. When you receive points, they can be redeemed to purchase non-subscription products on our site during pop-up and add-on sales. Rewards stamps cannot be used on subscription payments.

To join our Loyalty Program, you must create an account on our site. To access your Loyalty points dashboard, visit the crown pop-up on the bottom right of your screen. When you choose to redeem stamps, you will be emailed a custom coupon code that can be entered at checkout to use like cash!

Ways to Earn:
50 Stamps | Follow on Instagram
50 Stamps | Like on Facebook
100 Stamps | Join the Loyalty Program
500 Stamps | Celebrate a Birthday
500 Stamps | Refer-a-friend
5 stamps | Place an order, earn 5 stamps for every $1 spent

Ways to Redeem:
500 Stamps | Free shipping coupon
700 Stamps | $7 off coupon
1,000 Stamps | $10 off coupon
2,000 Stamps | $20 off coupon